Slack has replaced email as the primary communication tool at most companies. But with that shift comes new challenges: How do you sound professional without being stiff? How do you get responses without being annoying?
Here's your complete guide to Slack communication that gets results.
The Biggest Slack Mistakes
❌ The "Hi" and Wait
You: "Hi"
[waits for response]
You: "Are you there?"
[5 minutes later]
You: "I have a question about the project"
This forces the other person to wait and creates unnecessary back-and-forth. Instead:
"Hi Sarah! Quick question about the Q1 report — do we have final numbers for the APAC region yet?"
❌ The Wall of Text
"Hey so I was thinking about the project and I realized that we might have an issue with the timeline because the design team said they need two more weeks but that would push us past the deadline and I'm not sure if we should talk to the client about extending or if we should try to find ways to speed things up and also there's the budget issue..."
Break it up:
"Hey team, we have a timeline issue:
• Design needs 2 more weeks
• This pushes us past the deadline
Options:
1. Extend timeline with client
2. Find ways to speed up
Can we discuss in standup?"
Slack Message Templates
Asking for Help
"Hi [Name], could you help me with [specific thing]? I've tried [what you've already done] but I'm stuck on [specific issue]. Happy to jump on a quick call if easier!"
Giving Feedback
"Hey [Name], took a look at the doc! Overall looks great. A few thoughts:
✅ Love the intro section
💡 Might want to add data on X
❓ Question about the conclusion
Happy to discuss if helpful!"
Sharing Updates
"Quick update on [Project]:
✅ Completed: [thing]
🔄 In progress: [thing]
🚧 Blocked: [thing] — need [what you need]
ETA for completion: [date]"
Requesting a Meeting
"Hey [Name], could we grab 15 min this week to discuss [topic]? I want to [specific goal].
I'm free [times]. If those don't work, send me a few options!"
Write Better Work Messages
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Get the Free Chrome ExtensionSlack Etiquette Rules
- Use threads — Keep channels clean by replying in threads
- @mention sparingly — Only tag people who need to see it
- Set status — Let people know when you're in meetings or focused
- Respect time zones — Schedule messages for their working hours
- Use emoji reactions — 👍 is often better than "sounds good!"
- Don't @channel unnecessarily — Reserve for truly important announcements
When to Use Slack vs. Other Tools
| Use Slack For | Use Email/Docs For |
|---|---|
| Quick questions | Formal communications |
| Casual updates | Important decisions (for record) |
| Time-sensitive matters | Complex topics requiring thought |
| Team banter | External communications |
Key Takeaways
- Front-load your message — put the ask first
- Use formatting (bullets, bold, emoji) for readability
- Be specific about what you need and by when
- Use threads and reactions to reduce noise
- Match the channel's tone and culture